Welcome to heyitssivalakshmy.com .Customer satisfaction is our priority, and we strive to provide high-quality laptops, accessories, and related products. Please read our Refund Policy carefully before making a purchase.

1. Eligibility for Refunds

We offer refunds under the following conditions:

• The product received is damaged, defective, or not functioning properly.
• The wrong product was delivered.
• The product is significantly different from the description provided on our website.
• The return request is made within 7 days of delivery.

To qualify for a refund:

• The product must be unused and in its original condition.
• All original packaging, accessories, manuals, warranty cards, and invoices must be included.
• The serial number and security seals must remain intact.

2. Non-Refundable Items

Refunds will not be provided for:

• Products damaged due to misuse, accidents, or unauthorized repairs.
• Software-related issues caused by third-party installations or viruses.
• Physical damage reported after the return period.
• Customized or special-order laptops.
• Products missing original accessories or packaging.

3. Return Process

To request a return or refund:

1. Contact our support team at [sivalakshmy932@gmail.com] or [Phone Number].
2. Provide your order number, product details, and reason for return.
3. Share photos or videos if the product is damaged or defective.
4. Our team will review the request within 2–3 business days.

Once approved, return instructions will be provided.

4. Refund Method

After receiving and inspecting the returned product:

• Approved refunds will be processed within 5–10 business days.
• Refunds will be credited to the original payment method.
• In some cases, bank processing times may vary.

Shipping charges are generally non-refundable unless the return is due to our error.

5. Exchange Policy

We may offer a replacement instead of a refund if:

• The product is defective.
• The same model is available in stock.

If the requested replacement is unavailable, a full or partial refund may be issued.

6. Cancellation Policy

Orders may be canceled before shipment for a full refund.

Once the order has been shipped, cancellation requests may not be accepted, and the standard return policy will apply.

7. Warranty Claims

Products covered under manufacturer warranty should be serviced according to the brand’s warranty terms. Warranty services may be handled directly by the manufacturer or authorized service centers.

8. Contact Us

If you have any questions[Silakshmy Electronics ]

• Email: [sivalakshmy932@gmail.com]
• Phone: [9063991875]
• Website: [https://heyitssivalakshmy.com/wp-admin/post.php?post=29&action=edit]

By purchasing from our website, you agree to this Refund Policy.